Shipping policy

Shipping Policy – Barcode Genie Store
Last Updated: November 17, 2025

Overview
At Barcode Genie Store (www.barcodegenie.co.uk), we aim to get your orders to you quickly, safely, and reliably. This Shipping Policy explains how we handle order processing, delivery methods, shipping times, costs, and international shipping.

Trading and Shipping Address:
Barcode Genie Store
Southside Aviation Centre
Leeds Bradford Airport
LS19 7UG, United Kingdom

1. Order Processing

  • Orders are typically processed within 1–2 business days (Monday–Friday, excluding UK public holidays).

  • You will receive a confirmation email once your order has been placed and another email when it has been shipped.

  • Please ensure your shipping address is correct to avoid delays. We are not responsible for delays caused by incorrect addresses.

2. Shipping Methods & Delivery Times

Shipping Method Estimated Delivery Time (UK) Notes
Standard (Royal Mail / Courier) 2–5 business days Tracking included on most orders
Express / Next Day 1 business day Orders must be placed before 2 PM on a business day
International 5–14 business days Delivery times vary by destination; customs may cause delays

  • Orders are shipped Monday–Friday. Orders placed on weekends or UK public holidays will be processed the next business day.

  • Delivery times are estimates and may vary due to external factors (carrier delays, customs, weather, etc.).

3. Shipping Costs

  • Shipping costs are calculated at checkout and may vary based on order weight, size, and destination.

  • Free standard shipping promotions, if available, will be clearly displayed on the website.

4. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email.

  • You can track your package directly through the carrier’s website.

5. International Shipping

  • We ship worldwide. International delivery times vary depending on destination, customs, and local postal services.

  • Import duties, taxes, or fees are the responsibility of the recipient. Please check local regulations before ordering.

6. Delays & Exceptions

  • While we aim to meet all delivery estimates, shipping delays can occur due to weather, carrier issues, or high-volume periods.

  • In case of significant delays, we will notify you via email with updated information.

  • If a package is lost or damaged in transit, contact us immediately at website@barcodegenie.co.uk.

7. Shipping Restrictions

  • Some items may have restrictions due to size, weight, or destination regulations.

  • We reserve the right to refuse shipping where legally restricted or otherwise impossible to fulfill.

8. Returns & Exchanges

These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the faulty Goods:

11.1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.

11.2. Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.

11.3. The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.

11.4. So far as possible, Goods should be returned:

11.4.1 with both Goods and all packaging as far as possible in their original condition;

11.4.2 securely wrapped;

11.4.3 including our delivery slip; or manufacturer’s delivery slip

11.4.4 at your risk and cost.

11.5. You must tell us by email message to [address] that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

11.6. In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.

11.7. Most of the Goods are covered by the manufacturer's guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer's operating instructions.

11.8. If we agree that the Goods are faulty, we will:

11.8.1 refund the cost of return carriage;

11.8.2 repair or replace the Goods as we choose.

11.9. If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

9. Contact Us

For any shipping questions or issues, please contact us:

Email: website@barcodegenie.co.uk
Address: Southside Aviation Centre, Leeds Bradford Airport, LS19 7UG, United Kingdom

We are committed to providing you with reliable shipping and excellent customer service.